Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Reply Guarantee

  • Our crew of service technicians will try their best to respond to your help requests within about 1 hour. If, however, the situation you have come across requires aid from the Administrators’ =Dept,= we’ll forward the ticket to the technician on shift and will submit a comment to let you know.

  • Top quality support service
  • Qualified Client Help Service

  • We offer 24x7x365 tech help through a super–fast ticketing application incorporated into your Control Panel. You may e mail us at any time about any of the apps that come installed in advance on the virtual server, which include the chosen Linux OS, the server management panel and our custom designed Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Control Panel that is available without charge with your VPS offers you an integrated collection of articles. You’ll find a collection of descriptive how–to articles and reviews and a choice of step–by–step video guides that show all the normal website control jobs. You can get access to them by pressing the Help or Video keys in the top right corner of each Control Panel section.