Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you can find a comprehensive Help Center section featuring many help articles and commonly asked questions. They are answered by our support team of expert technicians. Just fill in your question and our clever platform will return the most suitable answer.

  • Top quality support service
  • Educational Video Clips

  • If you would like to watch how an action is done or how an issue is sorted out, rather than just reading about it, have a look at our selection of how–to video tutorials. They address a lot of different issues and will help you quickly find your way around our Control Panel.

  • Intuitive help center
  • A 1–Hour Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 customer service and include a 1–hour response time guarantee. Our expert techs will be at your disposal 24 hours a day and will fix any problem that you could run into within maximum one hour after the tech support ticket submission. In most cases, an answer will be given to you within 20 minutes.