Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be attended to in no more than one hour after the trouble ticket or email was received. If your issue needs additional assistance from a server administrator, we will direct the ticket or the e–mail to the person in charge and we will leave a comment to notify you that more time will be required for arriving at a solution. If you take advantage of the Administration Services package, all of the server administration tasks included there will be performed whenever you like.
A First–Class Tech Support Service
If you require any assistance while using the Control Panel or with any of the apps that we have pre–installed on the server for you, do reach the customer support team at any moment through the ticketing system. Also, if you need help managing your server, you can order our Administration Services package, which includes weekly Operating System updates, troubleshooting and installation procedures, server monitoring and rebooting procedures, data backup storage space, etc.
An Easy–to–Navigate Help Section
We have equipped the Control Panel with an elaborate knowledgebase, which includes detailed explanations of its features and functionalities. Moreover, we have filmed in–depth video tutorials that will further reveal to you how to perform a given action or solve a frequently experienced problem. The educational articles and the tutorial video clips are easily reachable from every Control Panel section through the Videos and Help buttons located in the upper right corner.