There are plenty of cloud web hosting suppliers on the market, but the majority of them are resellers who have restricted resources, particularly when it comes to support. One way to distinguish them is the option to contact the company by phone. The type of support that you can receive via this particular channel of communication varies depending on the provider - some provide expert phone support, while others offer common and customer support only as some matters are more time-consuming and it's far easier to be resolved through a support ticket, especially if the issue needs to be escalated. Nonetheless, it is good to know that you can always get in touch with your web hosting supplier as there are numerous small-scale issues which can be managed efficiently and in a timely manner through a phone call, not mentioning that you can get more info about the services even before you become a customer.

Phone Support in Cloud Web Hosting

All of our cloud web hosting plans include telephone support fourteen hours per day even on public holidays, which means that if you don't have an account yet, you are able to call us and find out more about our services or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you'll be able to call the number that is closer to you. In case you're a current customer, we can assist you timely with all of the general and billing matters and with a number of technical matters to save you time and efforts - we are aware of the fact that often it is quicker to speak with a live person so as to get things done promptly. Certainly, some situations simply cannot be managed on the phone, so if this is the case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply include real-time phone support for 14 hours a day. In case you are not sure which plan will be appropriate for your sites, you want to find out more about a plan's specifications or you need any other type of info about our solutions, you can call any of the local numbers that we have in the United States, Great Britain and Australia and our customer support agents will help you. If you already own an account, you will be able to get in touch with us about sales and general issues, although we're often able to help with a multitude of tech issues as well. For strictly tech troubles you'll need to take advantage of our integrated ticketing system where the conversation between you and our technical support team will be in one place, which is the better option when your issue needs additional time to be dealt with or it needs to be escalated to our sysadmins.