In case you are a site owner, a problem may always surface and it doesn’t automatically have to be associated with the hosting service itself. For example, something can go wrong when you update a script or some crucial data may be modified or erased unintentionally. Whatever the essence of the problem is, you’ll have to contact the respective customer support team and ask them to recover a backup or to assist you in dealing with the problem that you are facing. How promptly they will do it will determine the period of time that your sites will be offline. For specific websites like social networks or Internet shops, a continuous outage interval too often equals lost users and cash. Thus, it’s pretty important that you use the services of a hosting company that provides not only a good help desk service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed maximum reaction time for any trouble ticket that you open or any e-mail that you write is just one hour, even in case you contact us on weekends and national holidays. Whatever the nature of your question or problem might be, we’ll lend a hand instantaneously and will give you the needed info to fix any problem with your sites. The actual reaction time typically doesn’t exceed 15 to 20 minutes, which is the reason why you can forget about waiting for hours and hours on end to get a problem sorted out or what’s even worse than that – waiting all day only to obtain a response that more info is needed while nothing’s resolved. We’ll give you assistance in a well-timed fashion simply because we understand precisely how precious time can be in the dynamic online space. The one-hour reply time guarantee is valid for any technical or billing inquiry that you might have with regard to our Linux cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our truly fast support service. You will obtain an answer to any ticket posted through the web hosting Control Panel or e-mail sent to our tech and customer support staff in no more than one hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes far less time to examine and troubleshoot a problem. We will provide you with more info if the solution entails something that has to be done on your end. If you touch base with us during weekends or legal holidays, the response time will be the same and given that our support staff is available to you day and night, you’ll obtain quick help for any technical, billing or general issue regardless of the hour at which you contact us.