A live chat is a real-time way of communication between a hosting company's support team and its customers. It is an efficient way to receive some info about the website hosting services or get some issue resolved as you are speaking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of errors at the time you exchange data like usernames or domain names, the quicker response time because the communication is live and the fact that you don't need to stay on the chat all the time - you can do another thing while the agent investigates the issue involved. Furthermore, you will be able to be a part of a live chat room from any computer which is connected to the web, avoiding the phone fees that you will need to pay if you are calling to a different country.

Live Chat Support in Cloud Web Hosting

We provide a live chat assistance service for all of the Linux cloud web hosting that we offer and we're able to help you with almost everything in real time. In case you do not have an account with our company yet, we'll provide you with more information about the plans to help you to choose the most appropriate package. In case you are an active customer, we are able to help you with any general or billing issue plus with plenty of common technical issues, for instance an e-mail address setup in a desktop e-mail client. In case you can't give us a call for some reason or you're in some country where we don't have a local telephone number, the live chat will be the best choice to get in touch with us. Needless to say, some troubles need extra time to analyze and test, which means that you will have to open a ticket to our technicians, still, we will save you time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is accessible to all our future and present customers. In case you're thinking about a new website hosting account, you'll be able to chat in real time to one of our agents and receive more details about our Linux semi-dedicated hosting so as to choose the optimal package for your web sites. If you already have an account with us, we will assist you timely with billing, general and 1st level techissues. Although in some cases you will have to open a support ticket because there are situations that cannot be resolved through a live chat, we will help you with numerous basic tasks, for example setting up an e-mail account in an e-mail client or redirecting one domain name to another one. As a result, you'll enjoy timely assistance and you'll save a lot of time.