A ticketing system is the most widely used medium of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the most efficient way to solve an issue that requires a certain amount of time to examine or that needs to be forwarded to an admin. In this way, all replies contributed by either party will be kept in the exact same place in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which goes to say that you will have to sign in and out of at least 2 accounts in order to carry out some task or to contact the hosting company’s client care staff. In case you wish to manage a couple of domains and each one of them is hosted in its very own account, you will have to use even more accounts simultaneously. Besides, it might take a considerable period of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you won’t ever need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst you are browsing your files or updating different settings. The ticketing system is being strictly monitored 24-7 by our help desk support staff representatives and the response time is no more than 1 hour, but it seldom takes more than twenty minutes to receive help. In stark contrast with certain hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request information in regards to any technical or billing problem. Plus, you can read a variety of informative articles, which will help you handle the most commonly experienced predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which goes to say that you will not need some other support platform to touch base with our help desk team – you can do this on the spot in the event that you face a difficulty. Submitting a new ticket takes a couple of clicks of the mouse and finding an older one is equally easy. With our smart search functionality, you can quickly track down any ticket that you have already posted. You can send a ticket at any particular moment since our support team representatives are at your service 365 days a year and answer in less than an hour, even though it rarely takes this much to obtain help. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about having to go through 2 or more platforms to troubleshoot a simple problem.