The presence of the customer and technical support that a cloud web hosting company offers can tell you a lot for the services which they offer as well. In case you're allowed to use just email messages or tickets, you have most probably found some reseller and not the actual web hosting provider. When this is the case, you may have to wait for several days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the actual web hosting company for extra help. If the provider offers you several options for communication with short response time that are available at any time, they are almost certainly the top provider, not only a reseller. Therefore you'll get prompt assistance and excellent support as they'll have instant access to the servers where your account is. Whatever the problem - sales or technical, it is always much better to communicate with your web hosting company directly via your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

All our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our web hosting solutions well before you make an order or you're a current client and you have any kind of question or some problem, you'll be able to contact us at any time, including weekends and holidays. We have many channels to get in touch with us - a couple of telephone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex matters or any troubles which require extra time to analyze and resolve. In contrast to a number of other website hosting service providers, our trouble tickets come with a warranted maximum response time of only one hour, therefore no matter what the issue is, it will be resolved on time and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try our support services even before you buy a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and basic queries. Our agents can assist you to choose the best plan or provide you with info about our servers, to check if the system requirements for your web sites are met. In case you're an active client, you also have the option to get in touch with us through email or through our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We warrant that every time you use these two methods of communication, you'll get an answer within less than one hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other suppliers, even large ones, you'll be able to compare the response time since it usually takes an entire day for them to address a support ticket.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we offer include 24/7 support through various means of communication and with a one-hour max reply time warranty. If you want to learn more about the plans or you have some billing or general questions, you will be able to call one of the local numbers we have worldwide or you can use our live chat support and talk to a live agent. For strictly tech matters which require the help of a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to monitor a specific problem. The answer time for them rarely is more than 30 minutes, so you can forget about having to wait for a full day in order to receive assistance. The support service is available for all the server-related matters, as well as the pre-installed software. If you want support for third-party apps, you may consider obtaining the Managed Services upgrade that we supply for all of the packages.